Please find answers below to some of the most asked questions from Homecare Providers around wellness and reablement. If you have other questions you wish answered, or have any further feedback, please use our ‘Contact us’ form below.

FAQ from Homecare Providers

  • People want to live independently in their homes for as long as possible. Wellness and reablement approaches encourage people to continue completing their daily activities and maintain the skills required to live independently. Likewise, wellness and reablement approaches can also help older people regain skills after a setback, through a short-term targeted approach. Activities can be related to the physical, emotional or cultural needs of clients.

    Read More
  • Goal setting and support planning is the first step in maximizing the potential of reablement.  
    Read our information on Goal Setting and Support Plans using the link below.

    Support planning resource
  • Embedding a Wellness and Reablement approach requires a whole organisation response, including culture, service delivery, people and systems, and management. Before making any changes, a good place to start is to review what does or doesn’t align with this approach within your organisation.

    Read More
  • Our article Aligning business and care models to succeed highlights the elements for consideration in both business and care models when implementing wellness and reablement within an organisation.  

    Our board presentation has been developed to provide a brief overview of the Wellness and Reablement approach.  You can download the PowerPoint presentation below.

    Presentation to Board
  • The reablement approach can support people to regain or maintain their mobility.  Structured exercise may be overwhelming for some clients. Discussing the benefits of ‘incidental exercise’ using our resources can help clients lead a more active lifestyle.

    Incidental activity
  • Prompt provision of aids and equipment will enable your clients to become familiar with its use during the reablement period. Low-risk assistive technology can often be found in local pharmacies, supermarkets, and hardware shops. See our guide ‘Making Choices, Finding Solutions’.

    Find out more about At and use our Support Worker Tip Sheets to familiarize yourself with low-level AT and learn how to support your clients using it.  

    Assistive Technology guides
  • The wellness and reablement report template for the 2018-2019 year required data relating to: – the development of support plans – acceptance and frequency that short-term support was recommended by assessment agencies; – the proportion of service delivered on a short-term or episodic basis and examples; – proportion and examples of clients who developed new skills/capabilities concerning physical, cognitive, and social connections; – challenges with implementation of reablement approach. An annual desktop review of Wellness and Reablement practices was announced in the 2020-2022 CHSP Manual as an additional reporting requirement.

    Read More
  • Support plans are an important communication tool between the client and CHSP staff. To ensure they are effective, service providers should: – review the client’s assessment outcomes and support plan; – break down the broader goals in their support plan into achievable steps and strategies that will assist the client to reach their goals; – review and update a client’s needs change.

    Read More
  • It is important to understand why a client’s family is not keen to implement a reablement support plan. Often, family members are worried about the risks involved if their loved one wishes to continue completing their daily activities. They must understand the approach of giving the client every opportunity to be as independent as possible in their daily tasks. When appropriate, families need to be reassured that risks have been minimised and the following will occur:
    ● staff will work alongside the client and provide encouragement and assistance where required;
    ● functional assessments and modifications to how a task is performed, strengthening programmes, aids, and equipment that increase capacity to complete tasks.
    ● environmental assessments and modifications to minimise risks involved in performing tasks.

    Read More
  • You must discuss and understand what the client sees as being disrespectful about the wellness and reablement approach. The philosophy which underpins the wellness and reablement approach expands across all cultures. For example, if a person continues to do the everyday activities they are able to do, or they work on rebuilding their abilities after a setback, in turn, they will enhance their ability to remain living independently for longer. Both wellness and reablement are focused on an individual’s goals and abilities which aligns with being inclusive of the diversity of older people according to their needs.

    Read More
  • An effective way to guide and enhance the skills of support staff is to work alongside them and provide coaching while they are working with clients in the community. Providing real-time guidance and feedback can improve the experience of the worker and increase the potential for the client to achieve their goals.

    Read More
  • Our article Group social support – it starts with a conversation, encourages conversations with your clients to gain insight into past social connections and interests that can influence the content of an activity program. Link to the article below.

    Group Social Support

Contact us with any questions, comments or feedback

Find the resources you need on KeepAble

Check out our ‘Links to resources‘ page here to find all our free and available downloadable resources.   

elderly lady washing-up-with granddaughter
CTA Example

Count me in. Contribute your story or register to stay informed.

Get involved with the ongoing evolution of KeepAble and contribute examples of how you have used KeepAble resources and client success stories by registering here.
Register now

Resources for Homecare Providers

Here are some useful resources to help your organisation deliver Wellness and Reablement.
  • Planning for the delivery of Wellness and reablement within an organisation
    Where are you on Wellness and Reablement delivery?
    The maturity of Wellness and Reablement approaches varies between providers. Consumers, assessors, and providers are all at different stages of their journey. See what our guide says about the actions at each level.
  • Support worker writing a report
    Preparing your annual wellness and reablement report
    Compiling your annual wellness and reablement report requires preparation and ensuring you have collected the right data.
  • Group discussing Wellness and reablement implementation
    It’s time to get serious about goal setting
    For those accessing aged care supports, setting goals and planning towards achieving them provides the person a voice, making them and what they wish to achieve the focal point of the support being provided.
  • A group of seniors practicing healthy ageing
    Rethinking Group Social Support
    Many of the individuals who join group social activities within CHSP social centres have previously created and belonged to a ‘social life‘ of their choice which may have been comprised of a social network of one other person or have been a network of many.
  • group social support playing bowls
    Group Social Support – It starts with a conversation
    Initial conversations undertaken with clients need to explore how they previously socialised, what prevents them from returning to previous activities, how long has it been, and how they envisage their social network to look in the future.
  • Guide to writing support plans
    A support plan provides guidance to clients and support staff so they can work together to achieve the clients’ goals.
  • Assistive technology clothing assistance
    Assistive Technology Essentials (Part one)
    The aim of this guide is to build awareness and knowledge among Commonwealth Home Support Programme
    (CHSP) service providers and the broader aged care sector of the benefits of Assistive Technology (AT) and the role it plays as part of a wellness and reablement service delivery approach with improved outcomes for older people.
  • Elderly lady getting out of a car
    Assistive Technology Essentials (Part two)
    Assistive Technology Essentials Part 2 is a guide for consumers, families, practitioners, and the home support sector that support them. Based on the best available evidence and extensive practice knowledge, this resource is a valuable knowledge translation tool in the rapidly evolving landscape of assistive technology.
  • Elderly lady smiling in flowers
    KeepAble resources to download
    This page provides links to all our resources for download on one page. We do suggest reading the supporting articles however to gain a true understanding of the accompanying resource.
  • Using AT knife to help cut vegetables
    Support workers guide to equipment (Assistive Technology)
    Learn how low-level assistive technology can help maximise independence, especially for home care clients.
  • CHSP at clients home working through the support plan
    Measuring client outcomes
    At the very core of embedding a culture of wellness and reablement is a shift for organisations in how they measure success. 
  • Assessment meeting for a client
    Essential steps for successful coaching
    We review some steps so you can provide an effective coaching session to support workers within your organisation.
  • Making choices finding solutions cover
    Making choices, finding solutions
    This guide has been developed so people can make informed decisions when choosing assistive technology and home modification solutions.